If you experience an issue while playing a game from a third-party provider, please follow the steps below.
Evolution Gaming
Evolution Gaming provides in-game live chat support for issues related to their live casino games.
Open the game lobby or in-game menu
Click the headset or support icon
Explain the issue directly to the Evolution Gaming support agent
If you are advised to contact Bitfortune support, please do so via Live Chat for further assistance.
Pragmatic Play Live
Pragmatic Play Live offers 24/7 in-game live chat support.
Click the headset icon within the game interface
Describe the issue you are experiencing
Allow time for the provider to review the case
If the issue cannot be resolved directly, contact Bitfortune Support via Live Chat.
Other providers
For issues related to other casino providers:
Note the game where the issue occurred
Note the approximate time of the issue
Contact Bitfortune Support via Live Chat
Our team will review the case and assist you accordingly.
Important notes!
Game sessions and outcomes are logged automatically
Interrupted games are usually restored or settled after review
Some investigations may take additional time
If you need further assistance, please contact Support via Live Chat.